Privacy Cookies & Data Processing

PRIVACY & COOKIES POLICY

  1. Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2     By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Collecting personal information

2.1     We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths

(b)      information that you provide to us when registering with our website including your email address

(c)      any other personal information that you choose to send to us

2.2     Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)      administer our website and business;

(f)      send statements, invoices and payment reminders to you, and collect payments from you;

(h)      send you email notifications that you have specifically requested;

(i)       send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)

(l)      deal with enquiries and complaints made by or about you relating to our website;

(m)     keep our website secure and prevent fraud;

(n)      verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service)

3.3     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

  1. Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(e)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.3     Except as provided in this policy, we will not provide your personal information to third parties.

  1. Retaining personal information

5.1     We may collect and process personal information about you when, for example, you; enquire about any of our products or services, register to use or services or purchase any products or services from us, voluntarily fill in a form, complete a survey, provide feedback, agree to receive information about our products and services.

5.2     We may also collect sensitive personal information (i.e. information about your health) but only where this is with your knowledge and explicit consent

  1. Security of personal information

6.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

6.3     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  1. Amendments

7.1     We may update this policy from time to time by publishing a new version on our website.

7.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3     We may notify you of changes to this policy by email.

  1. Your rights

8.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

8.2     We may withhold personal information that you request to the extent permitted by law.

8.3     You may instruct us at any time not to process your personal information for marketing purposes.

8.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

9.1     Our website includes hyperlinks to, and details of, third party websites.

9.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

10.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. About cookies

11.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.4    Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

  1. Our cookies

12.1    We use only session cookies on our website.

12.2    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)      we use easy_eu_cookie_law on our website to personalise the website for each user;

  1. Analytics cookies

13.1    We use Google Analytics to analyse the use of our website.

13.2    Our analytics service provider generates statistical and other information about website use by means of cookies.

13.3    The analytics cookies used by our website have the following names: [_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].

13.4    The information generated relating to our website is used to create reports about the use of our website.

13.5    Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy.

  1. Blocking cookies

14.1    Most browsers allow you to refuse to accept cookies; for example:

(a)      in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)      in Firefox (version 39) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)      in Chrome (version 44), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

14.2    Blocking all cookies will have a negative impact upon the usability of many websites.

14.3    If you block cookies, you will not be able to use all the features on our website.

  1. Deleting cookies

15.1    You can delete cookies already stored on your computer; for example:

(a)      in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b)      in Firefox (version 39), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c)      in Chrome (version 44), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

15.2    Deleting cookies will have a negative impact on the usability of many websites.

  1. Our details

16.1    This website is owned and operated by Mery Zanutto

16.2    We are registered in England and Wales under registration number 8316313 (England & Wales) and our registered office is at 28a The Hundred, Romsey, Hampshire SO51 8BW

16.3    Our principal place of business is at Perform Southampton, Auckland Road, Millbrook, Southampton SO15 0SD

16.4    You can contact us by writing to the business address given above, by using our website contact form, by email to mery@meryzanutto.com or by telephone on 023 8076 4348

PRIVACY NOTICE (Data Processing)

Who we are and how we process your personal data

Meryzanutto.com complies with their obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes

To deliver the services that clients have requested;
To contact those clients as necessary in accordance with the services they have requested;
To contact clients via surveys to ascertain their opinions on the service they received from us;

To maintain our own accounts and records.

N.B. In the event that our recorded data is utilised for research purposes, our own supervision or for the instruction or tuition of students, all such data will be sufficiently anonymised to the extent that individual clients cannot be identified. Should a client indicate that their data should not be used for these purposes, we would refrain from using that data.

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with our need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed), we retain client data for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.

Our Lawful Basis for processing client personal data

The client has given clear consent for us to process their personal data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of your personal data which Meryzanutto.com holds about you;

The right to request that Meryzanutto.com corrects any personal data if it is found to be inaccurate or out of date;